Jonathan Jensen

Regulatory Policy Advisor at GBG

Message Posts: 2 Comments: 2

Bio Currently my focus is on the future of identity verification, digital identity, financial crime, regulation and market trends. The effect of regulation on fintech businesses and its impact on consumers fascinates me. Career History I'm passionate about removing friction and frustration from identity verification and payments. During 20 years working in identity verification and payments I've launched new products in identity verification, digital money and consumer payments; in both startup and corporate environments.

Blogs

Digital Identity Management

Why onboarding is the key to fintech success

29 Jul 2020

The challenge faced by every financial provider, including fintechs, is how to onboard customers as smoothly as possible. But what does best practice look like? In my experience, signing up for a new account can be an exercise in friction and frustration, not least because identity verification has been poorly implemented as an afterthought. A dig...

Digital Identity Management

Getting to the crUX of identity verification

27 Aug 2019

Great identity verification should be top of the list when it comes to technological improvement in finance. The number of people using online services is increasing, as online banking grows at an average of 3.5% year-on-year in the UK. And while this is a positive step for consumers, more data online means more procedures are needed to protect cu...

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Jonathan is Commenting on

Why onboarding is the key to fintech success

It's interesting here in the UK that when consumers actually see how superior the digital bank experience is, they then realise how much they've been missing by using their old bank. I hear that time and again when speaking to people. I use apps from old and new and the difference is significant on every level.

03 Aug 2020 Reply Read article

Why onboarding is the key to fintech success

In the UK digital banks have signed significant numbers of customers and also forced traditional banks to improve their digital services. Unfortunately there is still a reluctance to switch banks, despite the considerably better digital experience offered by new digital banks. This is likely down to consumer inertia and lack of understanding of alternatives.

30 Jul 2020 Reply Read article