Franklin Manchester

Principal Global Insurance Strategic Advisor at SAS

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Bio Franklin Manchester, CPCU, is Principal Global Insurance Advisor at SAS, where he connects insurers with technology that powers future-forward decisions. He is a 20-year veteran of the insurance industry, beginning his career at Allstate as an associate agent. In 2005, he joined Nationwide Insurance as a personal lines underwriter and later managed personal lines and commercial lines underwriters, portfolio analysts, sales support teams and sales managers.

Blogs

Climate Risk

Why haven’t insurers deployed dark data to fight the climate crisis?

02 Oct 2023

Most consumers don't know about it. Insurers don't use it. But dark data — despite its nefarious sound — could help the insurance industry face the climate crisis. So, as insurers, why haven’t we brought dark data into the light? First, let's examine how climate change challenges the fundamental proposition of insurance: protecting those in need. U...

Digital Insurance Trends

Say My Name: How personalized customer experiences can elevate financial services

26 Jul 2023

by Franklin Manchester and Julie Muckleroy “Names are the sweetest and most important sound in any language.” Dale Carnegie’s words from nearly a century ago suggest an answer to a question troubling financial services firms: How can they take customer experience (CX) to a level that inspires brand loyalty? In hard times, personalization can make ...

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