Commercial Banks need to Step up their Game on Client Service

In retail banking, a bank only has one customer (or two) per account. In the corporate scenario however, there are so many more stakeholders for each account which makes service excellence far more co...

Customer Service 2015-2019-2025

AI and Its Impact on the Customer Service Sector

Artificial intelligence has been around for quite a while now, and it’s already made a strong impact on many sectors. It should be no surprise that customer service has been one of the most affected o...

Artificial Intelligence and Financial Services

Path to the Data-driven Economy

What does a Data-driven Economy mission mean? In short: better service, mega-shift in productivity, sustainability through less waste and CO2, fact-based decisions, true single European market, globa...

Open Innovation Ecosystems

Using AI in the fight against fraud

Financial services providers have been using Artificial Intelligence (AI) and machine learning for a range of operations, including credit underwriting and conversational banking. However, one use cas...

Artificial Intelligence and Financial Services

Finding inflation - or rather deflation - with real time data.

The Economist article also describes how policy makers and central banks often have to resort to outdated price data and how sudden important changes typically are in a global economy. So when they fi...

Bigger than Technology

Open Banking - growth opportunities in Retail Banking

Introduction Access to customer data has been a topic of conversation for many governments around the world in recent years, with many regimes around the world slowly moving towards legislation requir...

Asia Financial Services

Common Applications of Artificial Intelligence That Are All Around Us

Artificial intelligence (AI) is all around us – and yet, it can sometimes be hard to see the impact it has on our everyday lives. There are many things that would not be the same without AI, but somet...

Whatever...

Comparing Rules Engines vs Machine Learning for AML-BSA-CFT

We have been asked to explain the differences between rules-engines and machine learning for anti-money laundering/banking secrecy act applications on numerous occasions. This question typically arise...

Banking Regulations

The rise of machine learning in fraud detection

Fraudulent applications present a significant risk to a businesses’ success and reputation. As criminals become more sophisticated in targeting credit cards, loans, current accounts and other financia...

Artificial Intelligence and Financial Services

Using Artificial Intelligence to strength your identity check processes

There’s not much you can’t get on the dark web; it’s a lawless haven for cybercriminals. As businesses continue to utilise increasingly stringent identity checks, fraudsters will always be trying to g...

Artificial Intelligence and Financial Services

How Do Business And Employees React With Its Benefits Of Artificial Intelligence?

It has been using in many professions such as health, transport, education, engineering, business analytics, e-commerce, etc. Each profession was looking for the top app development companies, as the ...

Hitting the streets. Why fighting fraud is not just about sitting in an office

Fraud has reached the highest levels on record, affecting more organizations than ever. The scale of the problem was revealed in last year’s PWC Global Economic Crime and Fraud Survey. Of the 7,228 b...

Artificial Intelligence and Financial Services