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What does customer centricity mean to financial services? "Customer-centricity" is a term that many organizations have adopted. While it is vague, it refers to many things that can profoundl...
Generally, when you talk to a team who handles fraud at financial institutions, fintechs, or other similar organizations, one of their biggest goals is to reduce the overall number of suspicious event...
Digital change happens at the speed of light, and fraudsters move nearly as quickly to exploit vulnerabilities and gaps in fraud prevention capabilities. Financial institutions cannot afford to leave ...
The battle against fraud in this evolving digital world is never-ending.There’s this so-called “squeezing a balloon effect” in the area of fraud among financial institutions — and credit unions are n...
Today’s financial landscape has been fraught with numerous issues such as data breaches, cyberattacks, identity theft, and credit card fraud. Experts believe that these issues contribute to fraudulent...
Talking about digital banking, we all mostly imagine innovations for retail clients: digital teams work hard to provide digital onboarding without a visit to a branch, fully digital experience in mobi...
The rules around how employers check an applicant’s Right to Work in the UK has changed. Tony Machin, Chair of the Association of Document Validation Professionals and CEO of TrustID, a certified ide...
Consumers and businesses are facing numerous threats as fraudsters deploy new and sophisticated scams to part people from their digital identity and money. 2022 has so far proved to be a happy huntin...
The war in Ukraine has triggered a proliferation in sanctions against leading politicians, businesspeople and entities in both Russia and Belarus. It has left many in financial services struggling to ...
2022 has so far seen an insatiable appetite for stories of fraud. From ‘The Tinder Swindler’ Simon Leviev fooling potential love interests into giving him millions of dollars to escape his "enemi...
The foundation of the relationship between brands and their customers is communication. As such, an organisation’s ability to foster trust and grow its operation is inextricably connected to its abili...
We are all digital consumers. Even before the Covid-19 pandemic, an ever-growing number of consumers were accessing all manner of services online, with their expectations of a frictionless, seamless e...