Steve Morgan

Steve Morgan

Banking Industry Market Lead at Pegasystems
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Bio Steve Morgan is Pega's Global Industry Lead for Financial Services. Career History Steve has a background in both management consultancy and executive roles in the financial services industry. He has led transformation programs at JPMorgan, Barclays, NatWest and Deutsche bank, and was COO for mortgages and COO for Retail and Commercial Lending at ANZ bank.


Artificial Intelligence and Financial Services

Filling the customer service gap with the latest AI

20 May 2024

Personalised offers for products and services and timely advice for financial and wealth management, especially with the cost-of-living crisis, are all examples of banks offering tailored services to their customers. Traditionally, financial institutions have delivered this level of service through face-to-face interactions in physical bank branch...

Banking Strategy, Digital and Transformation

What Australia taught me about innovations in fintech and banking

14 May 2024

While I did not go there to work in a bank, I ended up in senior operations and change leadership roles for the lending business of ANZ, one of Australia’s biggest banks, for nine years. What I experienced there has informed how I see technology enabling transformation and left me considering how Australian banks absorb technology can offer lesson...

Artificial Intelligence and Financial Services

How is the EU AI Act Going to Affect Banks’ AI Adoption Ambitions?

15 Mar 2024

As we steam ahead into 2024, while banks experiment with generative AI, they also need to be aware of how regulators will scrutinise how they use AI. Of specific concern is how the impact of the EU’s AI Act on banks’ AI ambitions will become much clearer over the coming months. The EU AI Act, which will become enforceable during 2025, is the wor...

Banking Strategy, Digital and Transformation

Beyond White Label Banking to Banking as a Service

09 Jan 2024

White label banking is evolving from how it used to be a single-threaded product offer, to a broader and deeper banking as a service or embedded banking using modern technology. This concept of buying a set of pre-built technologies and services to enable a non-bank to provide financial products has caught the imagination of the industry for severa...