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Alex Kreger

Empowering Digital Banking UX Using the Laws of Psychology

In today's competitive financial landscape, exceptional user experience (UX) is not just a differentiator—it's a must. Financial apps and services can either simplify our financial lives or add to our...

21 May 2024
Digital Banking
Steve Morgan

Filling the customer service gap with the latest AI

Personalised offers for products and services and timely advice for financial and wealth management, especially with the cost-of-living crisis, are all examples of banks offering tailored services to ...

20 May 2024
Artificial Intelligence and Financial Services
Mayuri Jain

How Customer-Centric Communication Transforms Borrower Satisfaction

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial institu...

14 May 2024
Banking and Lending Solutions
Mayuri Jain

How Credit Unions Can Thrive in the Digital Age

In the rapidly evolving landscape of financial services, credit unions face a unique set of challenges and opportunities. While committed to their member-first ethos and community focus, credit unions...

13 May 2024
Banking
Brandon Spear

3 Strategies to Improve B2B Customer Loyalty Through Payments

Building loyalty with business buyers is challenging in the digital age. With a growing use of self-service and AI-related tools, merchants have to be strategic about making a lasting impression and m...

25 Apr 2024
Ahmad Almoosa

Empowering Leadership in Action: Strategies for Organizational Success

In the complex world of business and entrepreneurship, the journey to success is undoubtedly a collective effort. Empowerment is a cornerstone leadership strategy that plays a pivotal role in fosteri

25 Apr 2024
Max Koretskiy

How digitalization and generation change are driving the development of the wealthtech industry

The world of investment and asset management is entering a new era where traditional methods are gradually giving way to innovative technological solutions. This transition, drive not only by technolo...

22 Apr 2024
Trends in Financial Services
Aleksandra Kitina

Mastering the Art of Building a High-Performing Fintech Team: Top 3 Strategies for Succes

One of the key ingredients for success in the fintech industry is a high-performing team. While motivation and inspiration play a key role, there's a deeper layer to creating a team that not only meet...

12 Apr 2024
Change Management
Phil Ashton

Making the transition to agile performance management

​Over the last 10 years, there has been a shift away from the outdated, annual performance review model, towards a new, flexible alternative – continuous, or agile performance management. ​This new ...

09 Apr 2024
Blockchain in Banking and Financial Services
Hemal Jayasinghe

Unlocking Opportunities for Growth in Fintech Through AI

As the fintech sector continues to evolve, businesses are increasingly recognising the transformative potential of artificial intelligence (AI) in optimising operations and elevating customer experien...

08 Apr 2024
Fintech
Max Koretskiy

From wealth management to life management: what today's rich people want and how it affects the weal

Wealth management is an industry with established rules and traditions. For example, one of the first private banks that provided asset management services – the British Coutts – has been operating si...

03 Apr 2024
Fintech
Alex Kreger

Money is about emotions: Do not let financial services ruin lives

Most people can remember a situation in their lives in which they experienced a huge amount of stress when dealing with money. Whether it was a bad encounter with online banking, a struggle when plann...

25 Mar 2024
Behavioral Economics in Banking

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